Call centers are hiring. Call centers are hiring.

Call centers provide jobs for deportees

The only requirement is being able to speak English

Call centers in Monterrey, Nuevo León, where the main requirement for getting a job is being able to speak English, are proving to be a lifeline for some Mexicans deported by the United States.

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One such deportee, who worked as a car salesman until his deportation in October 2009, told the newspaper Milenio that he tried for weeks to find a job after arriving in Monterrey, where he had family.

But Jaime Rodríguez spoke no Spanish: he had arrived in the U.S. as a minor and grew up in Atlanta, Georgia.

That made it harder to find a job, until he heard about vacancies at a call center.

“I was hired immediately. The single requisite is to speak English, and that’s my mother tongue despite being Mexican,” he told Milenio.

Culture shock is a problem for many. Juan García arrived in Atlanta as a five-year-old child but was sent back to Mexico as a young man. He too ended up in Monterrey where he also found the only job opportunity was in a call center.

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The city is home to a large number of such businesses, such as Teleperformance, Sutherland, CMS, Global Telesourcing and Language Line, to name a few. According to unofficial numbers provided by unidentified internal sources, close to 60% of their employees are Mexicans who have been deported from the United States.

In 2015, the U.S. deported 242,456 Mexicans, according to the Department of Homeland Security.

With new immigration policies that include a crackdown on undocumented immigrants, there is speculation that the number will see a massive increase.

Although the federal government has vowed to support repatriated Mexicans, it has yet to offer a clear employment program for them.

In the meantime, call centers may continue to be the answer for some.

Source: Milenio (sp)

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  • K. Chris C.

    Around here, no one seems to last more then 6 months at Teleperformance.

    Many a deportee has been heard to complain that it is a brutal places to work. Long hours and
    little pay unless one is really good at “not selling” selling “add-ons.” Seems that is why they are always advertising for employees. Last year they were so desperate they sent recruiters out into the surrounding communities to knock on doors looking for recruits.

    An American citizen, not US subject.

    • SickofLiberalbs9999

      Mexico needs to look at the call center industry in India as a model.
      Pay high wages, hire college graduates, work for big companies, do great work.
      This slave wage, poor quality, badly managed sweatshop approach has got to end.

      • Kyle Lyles

        Your story is just that, fiction.
        Call center jobs are being on-shored by the millions from India. Their pay is abysmal, their turnover rate hovers near 100%and their centers are horribly managed.

        • Güerito

          Unfortunately, there’s a lot of truth to what Kyle says.

        • SickofLiberalbs9999

          I´m describing what India did to get these contracts years ago – as an example for Mexico.
          If Indian companies are doing a bad job in call centers today, maybe Mexico can do better.
          And the “abysmal pay” in India is probably an outstanding salary by Mexican standards.
          Turnover rate is often a reflection of bad management or work conditions – in any country.
          Mexico desperately needs more jobs and new industries to develop.
          So why would developing a customer service industry be bad for Mexico?

          • James Moron

            Um, wages in Mexico are higher than India. By far. As is the quality and sophistication of the call center operations. I can’t vouch for every single center in Mexico but I know many are a vastly superior work environment with happier (and sometimes better paid) employees than similar companies on the US side of the border.

          • SickofLiberalbs9999

            Why did American companies choose to base their Call Centers in far-away India instead of nearby Mexico?

            And I’m not sure how to digest the contradictions in comments here –
            all saying they know the Mexican call center business, then describing completely opposite environments – which is true?

            Are they well-managed, great places for Mexicans to work (like I hope), or are they hell-holes / sweatshops with 100% turnover………….?

        • SickofLiberalbs9999

          Other commenters here describe the opposite – which is true?

  • SickofLiberalbs9999

    These call center customer service jobs should have gone to Mexico years ago – instead they went to India.
    Development of the locations, technology, staffing, and training (workers need to be fluent in English), while aggressively pursuing these service contracts from multi-national companies, could create thousands of new Mexican jobs.

  • jdwfinger

    this could be a stepping stone for some, if anyone has more information, please send it to me, example company names web sites phone numbers , etc thank you

  • From South of the Border

    I know a lot of Mexicans who used to live in the U.S. who now work in the call center industry.. If some of them had a degree they could be eligible to possibly teach ESL as well. This pays better and it is more enjoyable and is a good way into the Mexican middle class..

  • SickofLiberalbs9999

    What will it take to increase Mexican wages for non-government workers?

    I see a Mexican government election official complaining about his $177,000 peso MONTHLY salary.
    His annual earnings: $2,124,000 pesos. (he refuses to accept a 10% pay cut
    Then I see advertisements for teachers – full time – $7,000 pesos per month.
    Teacher annual earnings: $84,000 pesos.

    So Mexican government officials earn almost equal pay (in dollars) to their US government counterparts.
    But non-government Mexican workers earn 10% of US workers. (Teachers salaries average $60,000)

    Until Mexico increases worker wages by about 3x, there’s no hope to create a legitimate middle class.
    Mexico should double or triple the wages of non-government workers – and reduce government salaries by 50%.
    That would be a good start.

    • Güerito

      Great comment.

      In many cases, Mexican government officials earn more (measured in US dollars) than their US counterparts. And they have legal benefits equal to or greater than in the US. But also you have to factor in that nearly all Mexican government officials and bureaucrats are pulling down $$$, sometimes more than their salary, in bribes and stolen government funds.

      US politicians are forced to resign if a campaign worker is spotted mowing his front lawn. They can wind up in prison for trivial amounts of tax avoidance or minor criminal offenses. US politicians are really held to a higher standard than ordinary citizens.

      In Mexico, government officials steal millions (measured in US dollars) in government funds and aren’t forced out of office, let alone put in prison. They’re completely immune for prosecution of criminal offenses that would get most Mexicans thrown in prison.

      • SickofLiberalbs9999

        That’s so discouraging.
        How in the world can a country fix this level of corruption?

        • Güerito

          For a variety of reasons, Mexico has a non-responsive democracy. Politicians simply don’t care what the voters think. There is little or no downside for a Mexican politician doing things that are very unpopular with the Mexican people.

          There is some hope that with the rise of social media, and the reforms that allowed independent candidates and re-election, things might change in the near future. The governor’s race in Edomex this summer and, of course, the Presidential race in 2018 will be big tests

          • SickofLiberalbs9999

            How long has Mexico been this corrupt? It must have taken a long time to get this bad.
            How can the problem be solved, short of a revolution? Who can be trusted to clean the mess?
            It’s very discouraging to hear the horror stories of violence and corruption in Mexico.
            What kind of political system allows politicians to access and steal PUBLIC FUNDS?
            I read a story about a city that couldn’t get any water delivered to its citizens.
            Reason? The local governor had STOLEN the money budgeted for water services.
            He took hundreds of millions of pesos – then disappeared.
            No money left in the budget meant no water for the people.
            To an American, the story seems ridiculous, hard to believe, even comical.
            This is reality today in Mexico?

          • Güerito

            Yes, that is the reality in Mexico today.

            In the big picture, this bad government/corruption is a legacy of Mexico’s Spanish colonial past. That’s why a lot of Latin American countries have high levels of corruption.

            There are reasons Mexico has always had more corruption than many other Latin American countries and why it seems to be increasing lately, but that would take a while to explain.

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