Wednesday, November 30, 2022

Five airlines fined for charging baggage fees

The consumer protection agency has fined five airlines a total of 22.4 million pesos (US $1.2 million) for charging passengers fees for the first checked bag.

Profeco fined Aeroméxico, Interjet, Volaris, VivaAerobus and JetBlue Airways for charging passengers on flights from Mexico City to the United States and Canada. Aeroméxico was dinged with the biggest fine — 6.3 million pesos.

New regulations designed to protect airline travelers prohibit charging for the first checked bag and require airlines to provide compensation for flight delays.

Profeco also accused the five airlines of dishonest publicity, discrimination, abusive wording in contracts and “other practices that violate the rights of passengers.”

Two more airlines are currently on Profeco’s radar for the baggage fees. Agency chief Rafael Ochoa Morales said the cases of United and American will be resolved in the next few days.

The regulations allow checked baggage up to 25 kilograms without charge on domestic and international flights originating within Mexico, although international rules say otherwise.

The airlines, which have only recently introduced the baggage fees, say they are necessary to avoid fare increases.

Source: Expansión (sp)

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