internet modem These were out of service today.

Internet down 2 hours for Telmex customers

Service was out in various areas although Telmex said only Mexico City affected

Internet service was down in many parts of Mexico today for fixed broadband customers of the telecommunications company Telmex.


Reports indicate that service failed about 3:00pm CT, but it wasn’t until 5:00 pm that Telmex acknowledged the outage via its Twitter account.

“Telmex reports that it has detected navigational problems in some internet services. Our technicians are working to solve it as quickly as possible. Reports will continue.”

By that time, service had already been restored in some areas.

Twenty minutes later, another tweet said service had been reestablished in different areas, but the company was continuing to work towards 100% restoration.

Telmex customers throughout the country registered complaints on social networks this afternoon, although a company representative told the newspaper El Financiero that the outage was restricted to Mexico City.

Mexico News Daily

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  • T. M. Sabin

    Poor “chilangos” (Mexico City residents), their Telmex internet was down for 2 hours. I live in the Lake Chapala, Jalisco area (Ixtlahuacan de los Membrillos), and here Telmex internet (Infinitum) is down almost as much as it is working. Hardly a day goes by without it going out for anywhere from 30 minutes to 8 hours. This past November, it was out for 3 weeks. Now I’ve got a Megacable contract just so I can have reliable internet. Telmex and their internet service suck.

    • Steve Galat

      Here in Puerto Aventuras, Quintana Roo, we get good Telmex service OFF-SEASON, but they just won’t gear up for HI-SEASON (November – April). Main problem is it just SLOWS DOWN….very few outtages

  • un changopolio technologico

  • owl905

    “Telmex reports that it has detected navigational problems in some internet services.”
    That is one of the best ways of saying “We have no idea what’s happening” I’ve ever read.

  • WestCoastHwy

    For a fact, I occasionally golf with a couple of Mexican Telmex fiber-optics contractors who are all engineers as my self and Carlos Slims bars none when it comes to employment or contractual agreements. “Call before you dig”, with all the Mexican construction going on and unorganized excavation permits, well hell, I’m surprised that anything works!

  • S L Andrew Palms

    It was down for a brief time, but my condo associatuon has MegaCable as a backup, so all was well.

  • Commander Barkfeather

    Out in Ensenada.

  • Dono N.

    out in Loreto BCS…