Angry passengers Thursday night in Tuxtla. Angry passengers Thursday night in Tuxtla. @juanelo073

No compensation for stranded passengers

Weather blamed for 13-hour delay in Tuxtla Gutiérrez

For 150 passengers stranded for 13 hours in the airport at Tuxtla Gutiérrez, Chiapas, there was no compensation from Interjet for the delay: it was the weather’s fault.

Weather conditions are not included in new aviation regulations that dictate there be compensation for passengers when flights are delayed more than two hours.

Passengers report that Interjet agents initially announced a 20-minute delay for flight 2606, scheduled to leave at 8:55pm for Mexico City, but still the plane didn’t appear.

Then they were advised that a flight was being redirected from Mérida to pick them up. But later passengers were told that didn’t work out because the pilots were tired and had gone directly to Mexico City instead.

It wasn’t until 1:00am that agents said their flight had been canceled and their departure had been rescheduled for 7:50 in the morning.

In the end, they didn’t leave until 10:15 after most of the passengers had spent at least 13 hours in the airport.

New regulations governing airlines’ customer service came into effect this week, but as Interjet told passengers yesterday, there would be no compensation because bad weather was to blame.

Source: Milenio (sp), Grupo Fórmula (sp)

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