Thursday, November 14, 2024

Aeroméxico cancels 300 flights as flight crews suffer COVID infections

Aeroméxico canceled approximately 300 flights during the past five days due to coronavirus infections among crew members.

In a report submitted to the consumer protection agency Profeco, the airline said about 9% of 3,100 flights scheduled between those dates were canceled.

At least 140 Aeroméxico pilots and cabin crew members have tested positive for COVID-19 in recent days, while 65 were suspended because their employment paperwork was not in order, according to aviation union ASSA. The airline said it conducts some 14,000 tests a week to detect infections.

“The phenomenon caused by omicron has had an impact on the aviation industry at a global level,” Aeroméxico told Profeco.

“… Despite the [high] infection rate [among crew members], Aeroméxico has implemented protocols that have allowed it to only cancel around 300 flights,” it said.

The airline said that all customers affected by the cancellations would be booked on alternate flights.

One Mexico City woman who spoke with Mexico News Daily was rebooked on a flight home from Mérida, Yucatán, on Monday morning after her flight on Saturday was canceled. However, Dr. Silvia Ortiz, a psychiatrist, was advised Sunday that her Monday flight was also canceled, forcing her to buy a ticket with Volaris to reach the capital for work commitments on Monday afternoon.

Flight cancellations have caused chaos at Mexico City airport in recent days. Thousands of people were left stranded after arriving at the airport to find out their flights had been canceled. Some of those affected took to social media to criticize Aeroméxico, whose call centers were overwhelmed.

“Terrible service from @Aeromexico, they don’t tell you anything, they cancel flights, they don’t refund anything,” one Twitter user wrote.

The airline said in a statement Friday that the delay or cancellation of flights was “not a decision we take lightly and it is always the last resort.”

It also advised customers to “remain attentive to the status of their flight through our official channels.”

With reports from El Universal and Infobae

Have something to say? Paid Subscribers get all access to make & read comments.
The top of the facade of the Bank of Mexico building in Mexico City, which features a sculptured man and woman in ancient Roman-style dress on either side of a block of stone saying Banco de Mexico

Bank of Mexico announces its fourth key interest rate cut of 2024

0
The Bank of Mexico's announcement on Thursday means that Mexico's benchmark rate will thus lower to 10.25% as of Friday.
A mangled silver passenger vehicle after a car crash. It's located between a house and a large cement flowerpot from which can be seen growing tree trunks and green plants. Emergency officials are in the background behind the crashed vehicle.

Flaming SUV crash on CDMX’s Paseo de la Reforma kills driver

0
The car, which authorities said was driving at high speed early Thursday morning, crashed into a home, killing the driver and resulting in police closing part of Reforma avenue.
Ontario, Canada Prime Minister Doug Ford standing at a podium with the logo of the Labourers International Union of North America giving a speech. Behind him are two men watching on

Ontario premier suggests Canada end free trade with Mexico

15
Accusing Mexico of helping China skirt heavy Canadian and U.S. tariffs, Ontario Premier Doug Ford is calling for an end to the USMCA.