Monday, September 15, 2025

Interjet flight cancellations have affected 11,000 passengers

The Mexican airline Interjet cancelled a total of 75 flights between March 25 and 31 due to crew shortages triggered by a labor dispute. As of yesterday, the interruptions in service had affected 11,936 passengers.

Crew members affiliated with the Mexican Confederation of Workers (CTM) haven’t shown up for work as a measure to press for better salaries and working conditions.

According to a source familiar with the airline, Interjet operated at 90% capacity last week, which also contributed to a domino effect of delayed service. However, the source said the flights cancelled only represented a small percentage of the 300 flights the airline operates every day.

The consumer protection agency, Profeco, reported that as of Monday it had assisted 400 customers by phone and at airport help desks whose flights had been cancelled.

“We recovered 1.6 million pesos in flight changes and cancellations, and we have assisted all customers that did not file official complaints.”

According to Ricardo Sheffield Padilla, affected passengers are entitled by law to a refund or rebooking on the next available flight. He added that customers also have the right to phone calls, meals according to the length of the delay, lodging in a nearby hotel if necessary and transportation to and from the airport.

A source close to Interjet said it is working round the clock to resolve the situation before Easter week, the next major vacation period, which falls in the middle of this month.

Source: Milenio (sp)

Have something to say? Paid Subscribers get all access to make & read comments.

Ghouls, ghosts and…Grandma? Mexican perspectives on aging

0
Far from being packed off to live in a home, elderly people in Mexico remain a focal point of family life — and a respected one too.
A soldier records the passage of Armed Forces helicopters during rehearsals for the Military Air Parade marking the 215th anniversary of the start of the Mexican War of Independence

Mexico’s week in review: Market confidence, China tariff hikes and military scandal

0
Other headlines included a move by Peru to declare Mexico's president a persona non grata, a one-year high for the peso and fatal roadway accidents that left over 100 people wounded.
News quiz

The MND News Quiz of the Week: September 13th

1
Trash, tariffs and tourism: Have you been following the news this week?
BETA Version - Powered by Perplexity