Thursday, December 7, 2023

Sinaloa goes digital: new strategy to fight corruption, improve service

Bureaucratic paperwork is supposed to become a relic of the past in Sinaloa for dealings with the state government.

Governor Quirino Ordaz Coppel announced yesterday that all the government’s administrative services are going digital as part of a strategy to combat corruption and save people time.

“We’re going to digitize the whole government and thereby avoid acts of corruption,” he said.

The governor made surprise visits to state administrative offices in Los Mochis, Guasave, Guamúchil and Mazatlán, where the digital transformation will first roll out.

Ordaz spoke to both government employees and citizens about how state services can be improved.

Cash payments will be eliminated under the new system, as all monetary transactions will be conducted online.

For procedures that require documents to be submitted, citizens will only have to provide originals that will be scanned and stored in digital format rather than copies as has previously been the case.

The move is expected to reduce corruption as copies of original documents have commonly been altered, especially in paperwork relating to vehicle registrations.

Ordaz said that he was confident that the public would benefit from the digitization initiative, adding that citizens can also expect better treatment from public servants as a new customer service model has been implemented.

It is based on qualities including respect, honesty, transparency, efficiency and empathy.

Source: El Universal (sp) 

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