“My ears perked up terrier-style, for example, when I read Louisa Roger’s article on her experience leading customer service training. On common behavior: “I was pleasantly surprised when they said Americans and Canadians were pretty forgiving when their expectations weren’t met. In their experience, it was Mexicans and Italians who were more likely to get irritated.””
Sarah DeVries, Writer
Photo of the day
Merida | Photo by Bel Woodhouse