Saturday, July 5, 2025

Aeroméxico ranked No. 3 for punctuality, service and claim processing

Mexican flag carrier Aeroméxico has been ranked third in the world by AirHelp, an online platform that helps air passengers get compensation from airlines when their flights are canceled, delayed or overbooked.

The AirHelp Score 2019 ranking of global airlines is based on three factors: on-time performance, service quality and claim processing.

Aeroméxico ranked third behind Qatar Airlines and American Airlines, obtaining an overall score of 8.1 points out of 10.

Broken down, that score shows that the airline obtained 7.8 points in on-time performance, 8.4 in service quality and eight in claim processing.

Government data showed that Aeroméxico’s on-time performance rate was 91.1%.

Aeroméxico was the only Mexican airline among the 72 whose performance was measured.

Mexico News Daily

Which is Mexico’s best airline? Vote for your favorite in this week’s MND Poll.

Have something to say? Paid Subscribers get all access to make & read comments.
News quiz

The MND Quiz of the Week: July 5th

1
Floods, football and fiscal responsibility: Have you been following the news in Mexico this week?
Jake Paul points at boxer Julio César Chávez Jr

Boxer Julio César Chávez Jr., facing organized crime charges in Mexico, is detained by ICE

1
The former world boxing champion faces accusations of arms trafficking in connection to the Sinaloa Cartel.
people walk through mexico city with umbrellas, with the latin america tower in the backgound

An unusually rainy June brings drought relief and flooding to Mexico

2
Mid-way into the rainy season, Mexico's reservoirs are 45% full on average — a big improvement over last month, but still less than historical norms.
BETA Version - Powered by Perplexity