Saturday, June 21, 2025

Profeco begins proceedings against 2 airlines for carry-on baggage charges

The federal consumer protection agency (Profeco) has taken action against the airlines VivaAerobus and Volaris, who it says have been committing an “abusive practice” by charging for carry-on baggage.

The agency placed its characteristic “suspended” stickers across the two airlines’ airport kiosks in San Luis Potosí and Puerto Vallarta. But that does not mean that ticket sales or services are prohibited, Profeco clarified. Rather, it signifies the initiation of proceedings against the airlines for violating the law; the airlines’ operations will not be affected in order to avoid inconveniencing consumers.

The move comes just three days after Profeco announced that Mexico’s three biggest airlines, Aeroméxico, VivaAerobus and Volaris, were all violating consumers’ rights by charging for carry-ons, and warned them to stop.

Aeroméxico was able to make peace with the agency and agreed to stop charging for hand luggage carried onto a plane’s passenger cabin.

“In the face of Profeco’s call, the airline ultimately reconsidered,” Profeco said of Aeroméxico. “From now on, will include hand baggage up to 10 kilograms at no extra cost, even for the cheapest tickets.”

Thus, consumers with Aeroméxico basic economy tickets can immediately begin to bring their carry-ons on board, and the airline will shortly post updated terms of sale on its website, the agency said.

With reports from Reforma

Have something to say? Paid Subscribers get all access to make & read comments.
A screwworm fly, possibly

Fight against screwworm ramps up with reopening of sterile fly plant in Chiapas

0
Sterile flies were key to Mexico's past success in exterminating screwworm. Now that the pest is back, the US is offering $21 million to reopen the production facility.
CJNG cartel leaders El Mencho and Ricardo Ruiz

US sanctions CJNG leaders, citing TikTok influencer’s murder

3
People in the United States are now blocked from any transaction involving property that the five sanctioned cartel leaders have an interest in.
A clandestine oil refinery in Veracruz

Security forces shut down clandestine oil refinery in Veracruz

1
Officials also seized 1.2 million liters of stolen fuel in Nuevo León, as the government steps up the fight against fuel trafficking.