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Aeroméxico ranked No. 3 for punctuality, service and claim processing

César Hernández
By César Hernández
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Aeroméxico ranked third on annual scorecard.
Aeroméxico ranked third on annual scorecard.

Mexican flag carrier Aeroméxico has been ranked third in the world by AirHelp, an online platform that helps air passengers get compensation from airlines when their flights are canceled, delayed or overbooked.

The AirHelp Score 2019 ranking of global airlines is based on three factors: on-time performance, service quality and claim processing.

Aeroméxico ranked third behind Qatar Airlines and American Airlines, obtaining an overall score of 8.1 points out of 10.

Broken down, that score shows that the airline obtained 7.8 points in on-time performance, 8.4 in service quality and eight in claim processing.

Government data showed that Aeroméxico’s on-time performance rate was 91.1%.

Aeroméxico was the only Mexican airline among the 72 whose performance was measured.

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Manzanillo, Colima, México, 13 de marzo de 2026. La doctora Claudia Sheinbaum Pardo, presidenta Constitucional de los Estados Unidos Mexicanos en conferencia de prensa matutina, “Conferencia del Pueblo” desde Colima. La acompañan Indira Vizcaíno Silva, gobernadora Constitucional del Estado de Colima; Omar García Harfuch, secretario de Seguridad y Protección Ciudadana (SSPC); Raymundo Pedro Morales Ángeles, secretario de Marina (Semar); Bulmaro Juárez Pérez, divulgador de lenguas originarias, presentador de la sección “Suave Patria”; Ricardo Trevilla Trejo, secretario de la Defensa Nacional (Sedena); Jesús Antonio Esteva Medina, secretario de Infraestructura, Comunicaciones y Transportes; Bryant Alejandro García Ramírez, fiscal general del Estado de Colima; Fabián Ricardo Gómez Calcáneo; Rocío Bárcena Molina, subsecretaria de Desarrollo Democrático, Participación Social y Asuntos Religiosos de la Secretaría de Gobernación; Efraín Morales López, director general de la Comisión Nacional del Agua (Conagua); Marcela Figueroa Franco, secretaria ejecutiva del Sistema Nacional de Seguridad Pública (SESNSP) y Guillermo Briseño Lobera, comandante de la Guardia Nacional (GN). Foto: Saúl López / Presidencia

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