Wednesday, April 30, 2025

Aeroméxico ranked No. 3 for punctuality, service and claim processing

Mexican flag carrier Aeroméxico has been ranked third in the world by AirHelp, an online platform that helps air passengers get compensation from airlines when their flights are canceled, delayed or overbooked.

The AirHelp Score 2019 ranking of global airlines is based on three factors: on-time performance, service quality and claim processing.

Aeroméxico ranked third behind Qatar Airlines and American Airlines, obtaining an overall score of 8.1 points out of 10.

Broken down, that score shows that the airline obtained 7.8 points in on-time performance, 8.4 in service quality and eight in claim processing.

Government data showed that Aeroméxico’s on-time performance rate was 91.1%.

Aeroméxico was the only Mexican airline among the 72 whose performance was measured.

Mexico News Daily

Which is Mexico’s best airline? Vote for your favorite in this week’s MND Poll.

Have something to say? Paid Subscribers get all access to make & read comments.
Train workers in Mexico

Unemployment rate reaches new low of 2.2%

0
In March, the number of people in jobs increased by more than 560,000 compared to February, the best month-over-month jump for job creation since July 2024.
Foto of large oil refinery

Utah family arrested after allegedly smuggling US $300M in oil from Mexico

3
The family orchestrated 2,881 illegal shipments of oil since May 2022 through their Texas-based company, Arroyo Terminals, using falsified customs documents.
Passengers on the Mexico City metro

What to know about the recent needle attacks on Mexico City’s Metro

0
The incidents, in which the attacker injects a fast-acting sedative before robbing the victim, have led to heightened security on the Metro and Metrobús.